Terms & Conditions

Version 2026-10-04 · Effective 4 October 2026

1. Who we are

GhostParse (the "Service") is developed and operated by WILDYE LIMITED, a company registered in England and Wales ("WILDYE LIMITED", "we", "us"). You can contact us at hello@wildye.com.

2. Accepting these terms

By creating an account, accepting an invitation to an account, or using the Service or its API, you agree to these Terms and to our Privacy Policy and Cookie Policy. If you use the Service on behalf of an organisation, you confirm you are authorised to bind that organisation, and "you" means that organisation. You must be at least 18 years old. The Service is intended for businesses and developers, not consumers.

3. The Service

The Service lets you receive email for domains you control, which we parse and deliver to a webhook URL you configure. It does not send email on your behalf. Features, limits and documentation may change over time.

4. Plans, fees and payment

Plans. You can use the Service on the Free plan or a paid plan. Each plan's allowances (such as inbound emails and AI extractions per billing period) and limits (such as domains and team members) are shown on our website and in the dashboard. On the Free plan, once its allowance and a small grace amount are used, we defer further inbound email (asking the sending server to retry later) until the next period or until you upgrade. We also apply fair-use limits to every plan, such as message size and API rate limits.

Fees. Paid plans are charged in advance, monthly or yearly as you choose, in pounds sterling. Inbound emails over your plan's allowance are charged in arrears, at the rate for your plan, on your next invoice, unless you set a spending cap, in which case we defer email once further usage would exceed it. Prices exclude VAT, which is added where applicable. We measure usage from our own records, which you can see in the dashboard.

Payment. Payments are processed by Stripe; you authorise us to charge your payment method for your subscription, extra usage and applicable taxes. If a payment fails, we and Stripe may retry it; if it still isn't paid, we may move the account to the Free plan.

Renewal and cancellation. Subscriptions renew automatically at the end of each period until cancelled. You can cancel at any time from the dashboard; your plan continues until the end of the period you have paid for, then the account moves to the Free plan. Changes between paid plans take effect immediately and are prorated. Except where the law requires, fees already paid are not refundable.

Business use. Paid plans are for businesses only, not consumers, so statutory consumer cancellation rights don't apply.

Price changes. We may change our prices or plans. We will give you at least 30 days' notice by email before a price increase applies to your subscription; it applies from your next renewal after that notice.

5. Transactional email only: acceptable use

"Transactional email" means a message sent to an individual recipient as a direct result of that recipient's action or relationship with you, and that they would expect to receive. Examples: receipts, invoices, order and shipping updates, password resets, sign-in links and codes, account and security notices, and one-to-one support replies.

You must not use the Service to send, or to receive and process for the purpose of sending:

• email marketing of any kind, including newsletters, promotions, offers, announcements to lists, product updates sent to a subscriber base, or "drip" and nurture campaigns;
• bulk, mass or list-based email, or the same or substantially similar content sent to many recipients;
• unsolicited email, including cold outreach and email to purchased, rented, scraped or harvested addresses;
• spam, phishing, malware, or content that is deceptive, fraudulent, defamatory, harassing or unlawful;
• email that impersonates another person or organisation, or uses a sender domain you do not own or control;
• email that infringes anyone's intellectual property or privacy rights.

You must also not attempt to circumvent our limits or technical controls (for example by creating multiple accounts, setting bulk-mail headers, or splitting a bulk send into many requests), probe or attack the Service or other users, or use the Service to access systems you are not authorised to access.

We may monitor metadata (such as volumes, recipient counts, bounce and complaint signals and headers) to enforce this section. We do not read email content for this purpose except where needed to investigate abuse reported to us or as required by law.

6. Your responsibilities

• Lawful sending. You are responsible for the email you send and receive through the Service and for complying with all applicable laws, including the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 and equivalent laws in your recipients' countries.
• Your domains. You may only add domains you own or are authorised to use, and you are responsible for their DNS records.
• Storing your data. We do not store email content. You are responsible for receiving, storing, securing and retaining the emails and data delivered to your webhook or returned by our API.
• Your endpoint. You must keep your webhook endpoint available and verify our webhook signatures.
• Account security. Keep passwords, API keys and webhook secrets confidential, and tell us promptly at hello@wildye.com if you suspect unauthorised access. You are responsible for activity on your account.
• Accurate information. Keep your account details accurate and up to date.
• Resellers. If we enable reseller features for your account, you may create sub-accounts for your own customers and present the Service under your own brand. You are responsible for your customers' use of their sub-accounts as if it were your own, must have an agreement with each of them that requires them to follow these Terms (including section 5) and is at least as protective of personal data as our DPA, and must handle their support yourself. You may suspend or delete their sub-accounts, and we may suspend or delete any sub-account that breaches these Terms. Branding must not suggest we endorse you, and you must own or be authorised to use any hostname, name or logo you set.

7. Data protection

Our Privacy Policy explains how we handle personal data about you and your team (for example account and login data), for which we are the controller.

For personal data contained in emails you send or receive through the Service, you are the controller and we are your processor. Our Data Processing Agreement forms part of these Terms, sets out these commitments in full together with our sub-processors, and prevails over these Terms on data protection. In summary, we will: process it only to provide the Service and on your documented instructions (these Terms and your use of the Service); ensure people processing it are bound by confidentiality; apply appropriate technical and organisational security measures; use only the sub-processors listed in the DPA, under written terms offering equivalent protection, and announce changes there in advance; assist you, where reasonable, with data subject requests, security, breach notification and data protection impact assessments; notify you without undue delay after becoming aware of a personal data breach affecting your data; not retain email content after delivery (see section 3), and delete or return any other personal data processed on your behalf when your account is closed, unless the law requires otherwise; and make available information reasonably necessary to demonstrate compliance. Email may be processed outside the UK where our providers operate; where it is, we rely on appropriate safeguards recognised under UK data protection law.

8. Suspension and termination

You may stop using the Service and ask us to close your account at any time. We may suspend or terminate your access, block sending or receiving, or remove domains, with or without notice, if we reasonably believe you have breached these Terms (in particular section 5), your use poses a risk to the Service, other users or recipients, or we are required to by law. We may discontinue the Service, or any part of it, by giving at least 30 days' notice, and will refund any fees paid in advance for the period after it ends. Sections that by their nature should survive termination will do so.

9. Service availability and changes

We aim to keep the Service running reliably but do not guarantee it will be uninterrupted, error-free, or that every email will be delivered. Email delivery depends on third parties (such as recipients' mail servers and DNS). Except as set out below for the Business plan, there is no service level agreement. We may change, add or remove features at any time.

Business plan uptime. On the Business plan we aim for 99.9% monthly availability of receiving email and delivering it to your webhook, as shown on our status page, excluding scheduled maintenance, problems with your endpoint or DNS, and events outside our reasonable control. If we fall short in a calendar month, you may claim, within 30 days, a credit of 10% of that month's Business plan fee against future invoices. This credit is your sole remedy for unavailability.

10. No warranty

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties, conditions or other terms of any kind, whether express or implied, including as to satisfactory quality, fitness for a particular purpose, or non-infringement.

11. Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

Subject to that, WILDYE LIMITED will not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profits, revenue, business, goodwill, anticipated savings or data (including emails not delivered or not received), or for any indirect or consequential loss. Our total aggregate liability arising out of or in connection with the Service and these Terms in any 12-month period is limited to the greater of £100 and the fees you paid us in that period.

12. Indemnity

You will indemnify WILDYE LIMITED against claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms, the content of email you send or receive through the Service, or your breach of law, including data protection and electronic marketing laws.

13. Intellectual property

We own the Service and all related software and materials. You keep all rights in your content. You give us a limited licence to process your content solely to provide the Service.

14. Changes to these terms

We may update these Terms. We will post the new version here with a new version number and effective date, and for material changes we will give reasonable notice by email or in the dashboard. Continuing to use the Service after the changes take effect means you accept them.

15. General

These Terms are the entire agreement between you and us about the Service. If any part is found unenforceable, the rest remains in effect. A failure to enforce a right is not a waiver. You may not transfer your rights under these Terms without our consent; we may transfer ours to a successor of our business. No third party has rights under these Terms under the Contracts (Rights of Third Parties) Act 1999.

16. Governing law

These Terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

17. Contact

WILDYE LIMITED, a company registered in England and Wales. Email: hello@wildye.com.